East Lansing / Hagen / Hamburg - Who wants to make his boss happy, gives its customers a smile. If you yourself happy and productive will remain, but smiles better only if it is then. The researchers advise the Michigan State University in the "Academy of Management Journal.
Sham smile worsens the unique atmosphere, creates a distance to work, reduces by emotional exhaustion, job performance and provides even more absences, the result of its investigation. "Not always true to it that a permanent smile of employees the company will automatically benefit", says study leader Brent Scott.
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